Shipping policy


Last Updated: February 13th, 2026

This Shipping Policy applies to purchases made from Amicus Holdings LLC, doing business as Arctic Underwear (“we,” “us,” or “our”).

We aim to process and ship orders as quickly and smoothly as possible. Please review the details below to understand how shipping works.

📦 SHIPPING AT A GLANCE

✔ Orders typically ship within 1–3 business days
✔ Tracking information is provided once your order ships
✔ Delivery times are estimates, not guarantees
✔ Carrier delays may occur outside our control

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

You will receive a confirmation email after placing your order and a separate shipping confirmation email with tracking information once your order has been dispatched.

Please note:

  • Processing times may be longer during product launches, holidays, or high-volume periods.

  • Orders cannot always be changed or canceled once processing begins.

2. SHIPPING METHODS & DELIVERY TIMES

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates:

  • Standard Shipping: 3–7 business days (U.S.)

  • Expedited options may be available at checkout.

Delivery timelines are estimates only and are not guaranteed.

3. SHIPPING COSTS

Shipping rates are calculated at checkout based on your location and selected delivery method.

Promotions such as free shipping may be offered periodically and will be displayed at checkout when available.

4. TRACKING YOUR ORDER

Once your order ships, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking updates to appear after shipment.

5. LOST, DELAYED, OR STOLEN PACKAGES

After an order is handed off to the shipping carrier, delivery timing and handling are outside of our direct control.

We are not responsible for:

  • Carrier delays

  • Weather disruptions

  • Incorrect shipping addresses entered at checkout

  • Packages marked as delivered by the carrier

If your package appears lost, please contact us and we will do our best to assist with the carrier investigation.

6. INCORRECT ADDRESS POLICY

Please double-check your shipping address before placing your order.

If an incorrect address is entered:

  • We may not be able to modify the order once processing begins.

  • Additional shipping fees may apply if a package is returned and needs to be re-shipped.

7. INTERNATIONAL SHIPPING (IF APPLICABLE)

If you offer international shipping, include:

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Delivery times may vary due to customs processing.

(If you are U.S.-only right now, you can remove this section.)

8. CONTACT US

If you have questions about shipping, please contact:

Amicus Holdings LLC
d/b/a Arctic Underwear
Denver, Colorado, United States
📧 support@arcticunderwear.com