Refund policy

Last Updated: February 13th, 2026

At Arctic Underwear, we want you to feel confident in every purchase. Because our products include intimate apparel and cooling components, we’ve created a return policy that balances fairness, hygiene, and product safety.

This policy applies to purchases made from Amicus Holdings LLC, doing business as Arctic Underwear (“we,” “us,” or “our”).

✅ RETURNS AT A GLANCE

✔ 30-day return window
✔ Items must be unworn, unused, and in original packaging
✔ Hygiene restrictions apply to underwear and cooling packs
✔ Defective items are always supported

1. RETURN ELIGIBILITY

You may request a return within 30 days of delivery.

To qualify, items must be:

  • Unworn and unused

  • Unwashed

  • In original packaging

  • In resellable condition

We reserve the right to refuse returns that do not meet these conditions.

2. HYGIENE & PRODUCT SAFETY

Due to the intimate nature of underwear and the safety considerations of cooling products:

  • Underwear that has been worn, washed, or used cannot be returned.

  • Cooling packs must remain unused and unopened where applicable.

  • Items showing signs of wear, body contact, or temperature exposure may be declined.

These guidelines help protect all customers and maintain product integrity.

3. EXCHANGES

Need a different size or style?

The fastest option is to submit a return request (if eligible) and place a new order. This ensures quicker processing and availability.

4. DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or with a manufacturing issue, please contact us within 7 days of delivery:

📧 support@arcticunderwear.com

Include your order number and photos so we can assist you promptly.

5. REFUNDS

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

  • Refunds are issued to your original payment method.

  • Processing times vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless required by law.

6. NON-RETURNABLE ITEMS

We cannot accept returns on:

  • Worn or used underwear

  • Opened or used cooling packs

  • Final sale or clearance items

  • Gift cards

7. RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is defective or incorrect.

8. CONTACT US

Amicus Holdings LLC
d/b/a Arctic Underwear
Denver, Colorado, United States
📧 returns@arcticunderwear.com